Privacy Policy

Introduction

Welcome to Bhagwa Group of Hotels ("we", "our", "us"). We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly whenever you use our services.

1. Information We Collect

• Personal Details: Name, phone number, email address, and identification details.
• Booking Information: Stay details, room preferences, dates, and payment-related data.
• Communication Records: Emails, calls, or messages shared with our team.
• Technical Data: IP address, browser type, and device information.
• Guest Preferences: Special requests, food preferences, or additional services.
• Feedback: Reviews, ratings, and survey responses.

2. How We Use Your Information

• To confirm and manage your bookings smoothly.
• To personalize your stay experience.
• To communicate booking updates and support.
• To send offers and updates (only with your permission).
• To meet legal and regulatory requirements.
• To improve our services based on feedback.

3. Information Sharing

4. Data Security

We apply appropriate security measures to protect your information. However, no system is completely secure, so we cannot guarantee absolute data protection.

5. Data Retention

Your information is stored only for as long as necessary to provide our services or comply with legal requirements. After that, it is securely removed.

6. Your Rights

• Access your personal information.
• Request corrections if data is incorrect.
• Request deletion of your data.
• Opt-out of marketing communications.
• Withdraw consent at any time.

7. Cookies

Our website may use cookies to improve user experience. You can control or disable cookies through your browser settings.